Policies & Expectations

To be respectful of each other’s time and health, the following policies will be enforced. Emergencies do arise, so please communicate clearly with Fusion Bodywork and Fitness as soon as possible. Please text or leave a message at 814-424-2132. All cancelation communication will be considered final even if we are not able to respond immediately.

General Expectations:

• Please silence all phone calls and alarms during your session unless necessary.

• We kindly ask you to be conscious of your hygiene. If you are coming directly from work, feel free to clean up in the restroom as needed.

• Please limit strong scents such as perfumes and colognes.

• For fitness services, proper athletic attire and clean, correct footwear are required for every session.

• Services are available to anyone 16 and older. Anyone under the age of 18 must always have a guardian present.

• Sexual or relational advances, innuendos, and inappropriate conversation will not be tolerated. Fusion reserves the right to terminate any session and client relationship immediately without a warning.

• Appointments must be canceled more than 24 hours in advance to avoid cancellation fees. You may cancel online via your MassageBook.com account up to 24 hours before your service. After that time, please call or text 814-424-2132.

• Manage appointments through your MassageBook.com account. See the MassageBook How-To tab on our website for help.

• Fusion reserves the right to dismiss any client at any time who does not respect the business, its staff, or its property.

​

Payment Policy:

• Payment is due in full at the conclusion of your service. We do not accept any form of insurance.

• Cash or check payment is requested. Card and Venmo payments are accepted with an additional processing fee.

• Gratuities are never required but are always appreciated.

• A returned check fee will apply to all bounced payments. The current fee is posted at the front desk.

• Cancellation and no-show fees must be paid by 7:00 PM on the day of the originally scheduled appointment to avoid additional late fees.

• Service changes made less than 24 hours before your appointment will result in a charge for the higher-priced service.

• Refund policy:

  • Cash Payments: Refunded for the original amount of the service.

  • Check Payments: Refunded for the total amount written on the check.

  • Card and Venmo Payments: Refunded for the total amount paid minus the processing fee charged to Fusion.

​

Cancelation Policy:

• Cancellations must be made via voicemail or text. Missed calls will not be honored, and email is not preferred.

• Cancellations made 24 hours or less before your scheduled appointment will result in a fee equal to 50% of the scheduled service total, regardless of the reason.

• A “No Show” will be charged the full 100% of their scheduled session. Prepayment will be required to reschedule. If the new session is also canceled/missed, no refund will be issued. A “No Show” is defined as:

  • Failure to show up withing 10 minutes of your scheduled appointment start time

  • Canceling less than 2 hours before your scheduled appointment

  • No communication regarding your intent to cancel

• All cancellation and no-show fees must be paid by 7:00 PM on the day of the originally scheduled appointment.

  • Venmo payments are preferred. We can send you the business information if you have an account with Venmo.

  • Card payments are accepted over the phone (processing fees apply).

  • Cash or check payments may be left at the front desk during business hours or in the secure mailbox outside during non-business hours.

  • A $5 per day late fee will be applied after 7:00 PM, up to the total cost of the original session.

• Failure to pay outstanding fees may result in:

  • Loss of online booking privileges

  • Prepayment requirements for future sessions

  • Denial of future services until fees are paid in full

• This policy includes cancelations due to sickness (client or family sickness). If you or someone close to you has had a fever within 48 hours of your appointment, or if you are feeling unwell or have been exposed to illness, you must cancel more than 24 hours in advance to avoid cancellation fees. Massage and illness do not mix. We appreciate your honesty and caution in protecting others.        

• This policy includes cancelations due to weather events. While Fusion will try to confirm sessions in advance during potential weather events, we are not required to do so. If inclement weather is expected, clients must cancel more than 24 hours in advance to avoid fees.

• Your cancellation time is determined by when you contact Fusion, not when we response. Please use text / voicemail to ensure accurate timestamping.

• Repetitive late cancelations: Clients with a pattern of late cancellations may lose online booking privileges and be required to prepay for each future session. No refunds will be given for prepaid sessions that are subsequently canceled or missed.  

• Repetitive early cancelations:  Consistent cancellations—even outside the 24-hour window—may also result in revoked booking privileges and prepayment requirements. Refunds will not be provided for canceled prepaid services in these cases.

• If a Trade of Service session is canceled with less than 24 hours’ notice, your portion of the trade will be considered fulfilled.

• Cancellations made more than 24 hours in advance should be managed via your MassageBook.com account.

​

Late Arrival Policy:

• If you are running late, it is your responsibility to notify Fusion via text or phone call as soon as possible.

• Your session will end at the originally scheduled time, regardless of your arrival time, to avoid impacting other clients.

• Full payment is required for the originally scheduled service, even if the session is shortened due to late arrival.

• If you arrive more than 10 minutes late without contacting Fusion, your appointment will be considered a No-Show, and the full cancellation fee will apply. Please refer to the Cancellation Policy for details.

​

Sickness Policy:

• Please do not attend your session if you are sick or have had a fever or any type of infection within the past 48 hours.

• Massage during illness or infection can be harmful and is not permitted.

• If someone close to you is sick, please contact us to discuss your options.

• Cancellations due to illness made less than 24 hours in advance will still incur fees, so please cancel early if you're feeling unwell.

​

Therapist Cancelation Policy:

• Therapist late cancellations are only permitted in cases of emergency and illness.

• If your therapist is sick, they will not be allowed to work, and the following policy will apply.

• If your therapist cancels less than 24 hours before your scheduled appointment for any reason, we will reach out to reschedule as soon as possible.

• At the discretion of the therapist and business, store credit may be issued as an apology for the late cancellation.

• If the therapist is experiencing a longer absence, rescheduling and discounts/store credit will be addressed on a case-by-case basis.

• Cancellations due to Fusion’s closure for inclement weather or power outage are not considered therapist cancellations. In these cases, the discount policy does not apply.

• You will be notified of any therapist cancellation via phone call or text, followed by a confirmation email.

​

​

Policies are subject to change without notice.

Updated August 2026

​

​

​

​