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Massagebook.com
"How To"

Fusion uses www.MassageBook.com for online booking. MassageBook.com can be a little tricky to navigate. Follow the steps below to access your client account and be able to reschedule or cancel your future appointments online.

Sessions can be booked or changed online thanks to our online booking system! Any changes made less than 24 hours cannot be completed online. You must contact Fusion at this point. Keep in mind, changes or cancelations less than 24 hours in advance will result in fees.
 
Available appointments for the next 90 days will appear online. Keep in mind – Fusion’s calendar is organized in 12-month blocks: Jan-Dec. Beginning in October, the online calendar will not show a full 90 days into the future. Once we have finished rescheduling our current standing appointment clients for the upcoming year. we will re-open the calendar to the public. Interested in a standing appointment? Email us!

If you have any issues, you can text/call Fusion for help. Just a reminder that while we are closed for our seasonal Sabbaticals, we will not be receiving any calls, texts, or emails.
 
The easiest way to BOOK a new session:

  1. Go to the homepage of this website and click a "Book Now" button. (First time clients must book through this button when booking online. You will be unable to book your very first session with Fusion by beginning with MassageBook rather than the Book Now button on this website as is explained below.

  2. This will redirect you to Fusion's page on MassageBook.com.

  3. Click the "Book Now" Button on this page to open Fusion's online calendar.

  4. Select the service and day/time you would like.

  5. Click “Looks good – let’s check out” once you have made the necessary changes.

  6. If you have created your account (see How To below), you will be asked to enter your email and then password. If you do not have an account, you will be asked to create an account. Fill in all the fields and continue to the next screen.

  7. Proceed through the entire “check out” process. Reminder – please don’t prepay! Simply select that you will pay at the time of service.

  8. You will reach the final screen with all of the appointment and business information that says “Appointment Confirmed” at the top.

  9. If you do not reach this page, and if you do not get a confirmation email, you either haven’t finished the process, or you did something wrong. You MUST get a confirmation email for any changes to officially have been made.

 
How To Access your MassageBook.com client account for the first time

  • All android, apple, and desktop interfaces are similar! Unfortunately, you have to use the website - there are currently no apps designed for clients.

  1. Go to Massagebook.com.

  2. At the top right of the screen - Click the three horizontal lines.

  3. Select Sign in / create an account.

  4. Select “I want to book a massage”.

  5. Fill in your personal information - Make sure you use the email where you currently receive your appointment reminder/confirmation emails!!! This is the account that is connected to Fusion. A different email address will NOT connect you to Fusion.

  6. If it says there is already an account with this email – go through the log in process or  password reset process if you do not remember your password.

  7. This will automatically take you to your personal account homepage. ANY businesses that use MassageBook that you book with using this email address will show up here.

  8. If you scroll down, you will see your future appointments and previous appointments.

  9. Other account and personal information appear under the other tabs.

  10. These steps are to access your MassageBook account for the first time. Once you have your account created, you can simply log in by selecting “Sign In” from the 3 horizontal bars menu button at the MassageBook homepage.


How To Reschedule a currently scheduled session

  • Reschedule is CHANGING a current appointment – either the day/time or the type/length of service. This is NOT “rebooking” a past session.

  • This option is only available online if it is greater than 24 hours before your session. After 24 hours, you have to contact Fusion.

  1. Log in to your MassageBook.com account.

  2. Scroll until you find the session that you need to change - look closely for the small date/time/service info under your name.

  3. Hit the big “Re-Schedule” button.

  4. This will take you to the “check out” screen – I know it’s confusing!

  5. To reschedule your session day/time hit the small “change” to the right of date/time of your session.

  6. To reschedule your service length or type, hit the small “change” to the right of the service.

  7. This will open Fusion’s online calendar, and you will see all future available appointments. Select the day and time you’d like.

  8. Click “Looks good – let’s check out” once you have made the necessary changes.

  9. Proceed through the entire “check out” process. Reminder – please don’t prepay! Simply select that you will pay at the time of service.

  10. You will reach the final screen with all of the appointment and business information that says “Appointment Confirmed” at the top.

  11. If you do not reach this page, and if you do not get a confirmation email, you either haven’t finished the process, or you did something wrong. You MUST get a confirmation email for any changes to officially have been made.


How To Cancel a currently scheduled session

  •  Canceling is DELETING a current appointment – you will no longer have that session schedule.

  • This option is only available online if it is greater than 24 hours before your session. After 24 hours, you have to contact Fusion.

  1. Log in to your MassageBook.com account.

  2. Scroll until you find the session that you need to change - look closely for the small date/time/service info under your name.

  3. Hit the big “Cancel” button.

  4. A Pop-Up will appear that asks if you are sure you want to cancel your session.

  5. To cancel, click the “Cancel Appointment” button on the pop up.

  6. This will finalize the cancelation. You will receive a confirmation email for canceling. If you do not receive the email, you have not officially canceled your session.

  7. If you do not reach this page, and if you do not get a confirmation email, you either haven’t finished the process, or you did something wrong. You MUST get a confirmation email for any cancelations to officially have been made.

 
How To Book a new session via MassageBook.com (It’s confusing, I promise!!)

  • These options ONLY work if you have previously booked sessions with Fusion. If you are a new client and trying to book at Fusion for the very first time, you MUST use the "Book Now" button on the home page of this website in order to book online - see the very first section on this page for those details.

Option 1 – Do NOT Login to MassageBook.com (slightly easier than Option 2)

  1. Go to MassageBook.com.

  2. The main screen is a “Search For” screen.

  3. Select “View business locations near”. It will be highlighted green. If “view providers of mobile services in” is selected, FUSION WILL NOT APPEAR in the results.

  4. Enter anything Fusion – ish: the full business name, Spring Mills, 16875, or anything pretty close to Spring Mills.

  5. CONFUSING PART: Somewhere on this page it will have likely automatically selected “Travel to Me” (should be near the top of the page and sort of conspicuous). SELECT “BUSINESS LOCATIONS” – Fusion will NOT show up under travel options.

  6. There are often other filters automatically applied – things like “available in the next 24 hours” or “deal available”. More than likely Fusion will not show up if these filters are on.

  7. Once you adjust the filters, Fusion should be one of the top businesses listed!

  8. Click “Details” which will bring you to Fusion’s homepage on MassageBook.com.

  9. Select “Book Now” and continue through the process.  

  10. Once you have selected your service / day / time you will be required to enter your email address – Use the one connected to your account! If you have created your account you will need to sign in with your password on the next screen.

  11. Proceed through the entire “check out” process. Reminder – please don’t prepay! Simply select that you will pay at the time of service.

  12. You will reach the final screen with all of the appointment and business information that says “Appointment Confirmed” at the top.

  13. If you do not reach this page, and if you do not get a confirmation email, you either haven’t finished the process, or you did something wrong. You MUST get a confirmation email for any changes to officially have been made.


Option 2 – Log In to MassageBook.com FIRST

  1. Go through the log in process and arrive at your client account homepage.

  2. At the top LEFT click the “massagebook” logo – it looks like a GPS symbol. This takes you to MassageBook’s homepage (NOT FUSION’s).

  3. The main screen is a “Search For” screen.

  4. Select “View business locations near”. It will be highlighted green. If “view providers of mobile services in” is selected, FUSION WILL NOT APPEAR in the results.

  5. Enter anything Fusion – ish: the full business name, Spring Mills, 16875, or anything pretty close to Spring Mills.

  6. CONFUSING PART: Somewhere on this page it will have likely automatically selected “Travel to Me” (should be near the top of the page and sort of conspicuous). SELECT “BUSINESS LOCATIONS” – Fusion will NOT show up under travel options.

  7. There are often other filters automatically applied – things like “available in the next 24 hours” or “deal available”. More than likely Fusion will not show up if these filters are on.

  8. Once you adjust the filters, Fusion should be one of the top businesses listed!

  9. Click “Details” which will bring you to Fusion’s homepage on MassageBook.com.

  10. Click “Looks good – let’s check out” once you have made the necessary changes.

  11. Proceed through the entire “check out” process. Reminder – please don’t prepay! Simply select that you will pay at the time of service.

  12. You will reach the final screen with all of the appointment and business information that says “Appointment Confirmed” at the top.

  13. If you do not reach this page, and if you do not get a confirmation email, you either haven’t finished the process, or you did something wrong. You MUST get a confirmation email for any changes to officially have been made.


 
Special Note: If you are scheduled for a service that is not available to be booked online and is only available to be booked by Fusion staff, you will not be able to adjust those appointments online. You must call or text Fusion for any changes or cancelations.

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